{"id":82892,"date":"2024-10-28T14:00:24","date_gmt":"2024-10-28T19:00:24","guid":{"rendered":"https:\/\/tigermedianet.com\/?p=82892"},"modified":"2024-10-28T14:00:26","modified_gmt":"2024-10-28T19:00:26","slug":"fhsu-students-express-concerns-with-campus-mail-delivery","status":"publish","type":"post","link":"https:\/\/tigermedianet.com\/?p=82892","title":{"rendered":"FHSU students express concerns with campus mail delivery"},"content":{"rendered":"\n

By ADIA REYNOLDS<\/strong><\/p>\n\n\n\n

Tiger Media Network<\/em><\/p>\n\n\n\n

Processing incoming mail for students on campus is a big undertaking. According to Director of Residential Life RJ Schnack, there are at least 100 packages coming into each of the main residence halls every day. <\/p>\n\n\n\n

According to Schnack, the mail system on-campus receives letters and packages from USPS, UPS, FedEx, FedEx Express, Amazon, and more. The mail system is staffed by around 45 people who organize the mail and 10-12 people who hand out mail at the front desks in each building. This shift work is part of the Community Assistant’s responsibilities. <\/p>\n\n\n\n

\u201cOur goal is to have all mail sorted by 5 p.m. each day,\u201d Schnack said. <\/p>\n\n\n\n

However, some students have experienced issues with receiving their mail on time, or at all, as well as difficulty communicating with student staff who assist with delivering campus mail. <\/p>\n\n\n\n

Ainsley Green reported not only frequent mail system issues but also dismissive behavior from staff. In a case where Green did not receive a package that had been delivered, she said the assistant didn\u2019t do anything to help when she contacted them multiple times. <\/p>\n\n\n\n

\u201cThe desk worker at the time was very rude, and didn\u2019t even bother to go into the back and check,\u201d she said.   <\/p>\n\n\n\n

Green contacted the Etsy small business through which she purchased the item, and they said the item had been shipped. Green followed the trail through UPS, who provided a receipt to prove that the package had arrived and been signed for at Victor E. Village.<\/p>\n\n\n\n

\u201cMy package showed up four weeks later\u2014four weeks too late,\u201d Green said. \u201cBy that time I\u2019d already spent the money to buy a replacement.\u201d<\/p>\n\n\n\n

Students Maddi Black and Malachi Drennan have also dealt with issues related to timely delivery.<\/p>\n\n\n\n

\u201cI\u2019m missing my mail that was delivered almost a week ago,\u201d Black said.<\/p>\n\n\n\n

\u201cI\u2019m missing some important paperwork that I needed for the past week,\u201d Drennan added. <\/p>\n\n\n\n

According to Schnack, the process of sorting and delivering campus mail is complex. <\/p>\n\n\n\n

\u201cWhen a package is received a staff member will first log it, then write a pink slip. The slip is delivered to the students\u2019 inbox, and students then come to the counter to receive the package,\u201d he said. <\/p>\n\n\n\n

The two primary pick-up locations are Victor E. Village and McMindes. Schnack said Wooster Apartments and Stadium Place operate independently, receiving their mail just like a real house or apartment. <\/p>\n\n\n\n

Schnack revealed the plethora of reasons students may not receive their packages. <\/p>\n\n\n\n

\u201cPeople put nicknames, not full names. Or they put the wrong room number, no building specified, etc.,\u201d he said. <\/p>\n\n\n\n

He encourages students to double-check that packages from home or being delivered from online stores have the correct mailing addresses. Each residential building has a unique address, and students should not simply use the university address. <\/p>\n\n\n\n

For those students experiencing delivery issues, Schnack said they should report the package with its tracking number and where it was supposed to be delivered to residential life staff. <\/p>\n\n\n\n

Schnack also reminds students that it takes 1-2 days for mail to be processed and to add that time to the pre-existing wait time associated with each state. <\/p>\n","protected":false},"excerpt":{"rendered":"

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